How long does it take for my order to process?

Order Processing

Orders received before 1:30 PM Eastern Standard Time will be processed within the same business day, provided that the goods are in stock and customer identification is verified. To ensure that orders placed online before 1:30 PM EST will ship the same day, please review our “Payment Options & Information” section below and double check product availability with Jomashop.com’s customer service. We only ship orders Monday to Friday, orders placed on a weekend, holiday, or after office hours will be processed the next business day.

After placing an order, the customer will receive an order confirmation via email. If there are any discrepancies with your order, please contact Jomashop.com as soon as possible to correct the issue. After the order ships, a shipment tracking number will be provided to the customer via email. To track your package, please refer to the Orders Center. Please note that a login will be required.

For more order processing information, please review the Payment Options section.

Need more help?

Get in touch with our customer service team through any of these options:

• Dial (877) 834-1434 for customer service. Our phone hours are 9:00AM – 6:00PM ET (Monday – Thursday) and 9:00AM – 3:00PM ET on Fridays. 
• Engaging in live chat with our team via this link
• Visiting our Customer Service center for email support.

Where can I view the status of my order, and where can I track it?

Viewing & Tracking Your Order

You may view your order status and track your order by using our Order Status Checker.

Viewing Order History

If you have an account with Jomashop.com, you may view your order history by visiting the Orders History page in your account. Please note that a login will be required.

Need more help?

Get in touch with our customer service team through any of these options:

• Dial (877) 834-1434 for customer service. Our phone hours are 9:00AM – 6:00PM ET (Monday – Thursday) and 9:00AM – 3:00PM ET on Fridays. 
• Engaging in live chat with our team via this link
• Visiting our Customer Service center for email support

When will my order ship?

Order Processing Guidelines

At Jomashop.com, we strive to ensure that your orders are processed and shipped out as quickly and efficiently as possible. To help you understand our order processing guidelines, we have outlined them below:

Order Placement

Orders placed before 1:30 PM Eastern Standard Time on a business day will be processed and shipped out on the same day, provided that the ordered goods are in stock and customer identification is verified. To confirm the availability of the product(s) you wish to purchase, please check with our customer service team.

Please note that we only process and ship orders from Monday to Friday. Orders placed on a weekend, holiday, or after office hours will be processed on the next business day.

Order Confirmation and Tracking

Once you have placed an order, you will receive an order confirmation via email. If you notice any discrepancies in your order, please contact us as soon as possible so we can address the issue promptly.

Once your order has shipped, we will provide you with a shipment tracking number via email. You can track your package by logging into your account and referring to the “Recent Orders.” Please note that a login is required to access this information.

For more detailed information about our payment options, please refer to the Payment Options section.

Thank you for choosing Jomashop.com for your online shopping needs. If you have any questions or concerns, please do not hesitate to contact us.

Need more help?

Get in touch with our customer service team through any of these options:

• Dial (877) 834-1434 for customer service. Our phone hours are 9:00AM – 6:00PM ET (Monday – Thursday) and 9:00AM – 3:00PM ET on Fridays. 
• Engaging in live chat with our team via this link
• Visiting our Customer Service center for email support.